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Tinsmith Cottage
Matlock,
Derbyshire,
DE4 3RE.
Terms & Conditions

These terms & conditions are valid for holiday and breaks at the Tinsmiths Cottage.

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Paying for your break

You can pay for your holiday by either cheque or internet bank transfer.

 

If you book your holiday or break more than 6 weeks before your stay a non returnable deposit of £100 is required. If it is less than 6 weeks to your holiday or break then full payment must be made at the time of booking.

 

The contract

A contract will come into existence between you and us when:

• We tell you on the telephone, or online over the internet, that your booking is confirmed or

• We accept your deposit payment by issuing an email or written confirmation of your booking or

 

The contract binds you and all members of your party, including day visitors. The contract lasts until you and your party leave the cottage. It is your responsibility to ensure that all members of your party accept the terms and conditions of reservation and the provisions contained in ‘Terms & Conditions’. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract and loss of the booking. You remain the lead guest and contact point for the booking; you must attend the holiday or break booked. Your holiday or break cannot be passed or sold to a third party. We will only discuss details of the booking with you, the lead guest.

 

Accuracy

We try to ensure all information, photographs and accommodation descriptions are accurate. Some facilities may vary but will remain substantially the same.

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Your reservation

Your booking will only be confirmed once the deposit has been paid.

 

If you change your booking

If you wish to add more guests to a booking, you will be charged £10 person per night if the  number staying exceeds 4 people.

 

Date changes

If you wish to change the date of your holiday or break we reserve the right to charge a one off fee of £20. Date changes are not allowed for bookings where the holiday or break starts in less than 21 days.

 

If you cancel your booking

It may be necessary to cancel your break due to illness, accident or change of circumstances. If the cancellation is within 6 weeks of the start date for your holiday or break then the following charges will be applied:

Less than 6 weeks but more than 4 weeks 25% of the total cost

Less than 4 weeks but more than 2 weeks 50% of the total cost

Less than 2 weeks 75% of the total cost

 

Deposit payments are non-refundable and non-transferable in all circumstances.

 

If we change or cancel your booking

We aim to provide all the services, facilities as described. Should it be necessary for us to make a major change to your booking, or, in exceptional circumstances, to cancel your booking, we will try to advise you as soon as practicably possible and provide the following options:

• A replacement holiday to the one booked

• A replacement holiday together with the difference in price between the replacement holiday and the holiday booked

• A full refund.

In addition to the above and provided it does not arise from circumstances beyond our control, we will also pay you compensation for any provable loss.

 

Minor alterations

Alterations such as the withdrawal of certain facilities may be made by us for reasons

beyond our control.

 

Limitation of liability

We accept responsibility for those arrangements that are within our control but cannot accept liability for any injury, loss or damage suffered by you or any member of your party unless one of the following applies:

• There was wilful default by us,or

• Death or personal injury was caused by the negligence of us,

 

For all claims other than death or personal injury which result from the non-performance or improper performance of our contract, we will pay reasonable compensation in all circumstances. Please notify any shortcomings or complaints to the us immediately so that they can be remedied. Claims may be reduced or rejected if we have not been given the opportunity to put matters right or investigate.

 

Pricing

All pricing is subject to availability at the time of booking your holiday or break. We guarantee that the price shown and agreed on your confirmation of booking for the accommodation and party size, is the amount payable by you. We reserve the right to raise or lower our break at any time before booking.

 

Arrival and departure times

The cottage will be available on the day of arrival from 15:30 unless otherwise advised.

Please leave the cottage by 10:30 on your final day unless otherwise advised

 

Pets

Pets are permitted in the cottage only by prior approval.

 

If you have a comment

If you are dissatisfied with any aspect of your holiday whilst on resort,

please contact us. We will endeavour to help you immediately so that you can enjoy the rest of your stay.

 

General

Offensive or illegal behaviour and excessive noise will not be tolerated. If guests fail to comply with these rules, their contract may be terminated and they and their party will be asked to leave the cottage immediately (without refunds). Please treat the cottage with care and respect. It may be inspected at the end of the holiday. You will be held responsible for any damage caused during your stay. Damage to the cottage may also result in the termination of the holiday with no compensation. On departure, please leave the cottage in a clean and tidy condition. Check the cottage carefully prior to departure, as we do not accept liability for items left behind. We reserve the right to charge you, during or after your stay, for any loss or damage to our property. We reserve the right to enter the cottage at any time and for any reason, to ensure the safety and wellbeing of all of our guests.

 

Smoking policy

Smoking is not permitted in the cottage.

 

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